Customer Support Toolkit

by Willow

What this plugin does

Complete customer support and helpdesk solution. Combines Zendesk for ticketing, Intercom for live chat, Slack for internal communication, and HubSpot Service Hub for customer success. Manage tickets, automate responses, track satisfaction, and deliver exceptional customer experiences.

Overview

Included Skills

Ticket Routing

Routes incoming support tickets to the appropriate team or agent based on ticket content analysis, category detection, priority assessment, and agent skill matching. Reduces response time by eliminating manual triage and ensures tickets reach the right person on the first try.

Chatbot Automation

Creates intelligent chatbot workflows that handle common customer queries, collect information, and route complex issues to human agents. Designs conversation flows, configures response templates, and tracks chatbot performance metrics like resolution rate and handoff rate.

CSAT Tracking

Monitors customer satisfaction (CSAT) scores across all support channels. Tracks satisfaction trends by agent, team, and issue category. Identifies patterns in low scores, generates improvement recommendations, and alerts managers when satisfaction drops below thresholds.

Knowledge Base Management

Manages a customer-facing knowledge base with article creation, content organization, and gap analysis. Identifies missing articles based on support ticket patterns, generates draft articles from resolved tickets, and tracks article effectiveness by deflection rate and helpfulness scores.

Marketplace Preview

plugins/customer-support-toolkit

skills

ticket-routing

SKILL.md

chatbot-automation

SKILL.md

csat-tracking

SKILL.md

knowledge-base-management

SKILL.md

.mcp.json

Use with Willow

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