Chatbot Automation

Updated May 13, 2026

What this skill does

Creates intelligent chatbot workflows that handle common customer queries, collect information, and route complex issues to human agents. Designs conversation flows, configures response templates, and tracks chatbot performance metrics like resolution rate and handoff rate.

Example

PROMPT

Build a chatbot for our SaaS product that handles: - Password resets - Billing questions - Feature requests - Bug reports

OUTPUT

Chatbot Configuration — SaaS Support CONVERSATION FLOWS 1. Password Reset: Self-service (link to reset page) 2. Billing Questions: Check subscription -> show invoice -> escalate if needed 3. Feature Requests: Collect details -> create ticket -> thank user 4. Bug Reports: Collect repro steps -> priority assessment -> route to eng PERFORMANCE (last 30 days) Conversations: 1,840 Bot Resolved: 1,104 (60%) Handed to Human: 736 (40%) Avg Resolution: 2.3 minutes (bot) vs 18 minutes (human) CSAT (bot): 4.1/5.0 TOP QUERIES HANDLED BY BOT 1. "How do I reset my password?" — 320 conversations 2. "What's my billing date?" — 180 conversations 3. "How do I upgrade my plan?" — 145 conversations

Required Tools

Intercom

Slack

Compatible Agents

Claude

Cursor

Windsurf

ChatGPT

Any MCP-compatible agent

Add to your agent

Download Skill

Or install via CLI:
$ npx skills add webrix-ai/agent-skills --skill chatbot-automation

Deploy Org-wide

Provision to teams via RBAC

Identity-aware execution

Signed & verified skills

Full audit trail

Auto-bundled with required MCP servers

Use with

Free for up to 5 users

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