CSAT Tracking

Updated May 13, 2026

What this skill does

Monitors customer satisfaction (CSAT) scores across all support channels. Tracks satisfaction trends by agent, team, and issue category. Identifies patterns in low scores, generates improvement recommendations, and alerts managers when satisfaction drops below thresholds.

Example

PROMPT

Generate a CSAT report for April. Break down by channel and agent. Flag any scores below 4.0.

OUTPUT

CSAT Report — April 2026 OVERALL SCORE: 4.3/5.0 (86% satisfaction) Response Rate: 34% (580/1,700 tickets rated) BY CHANNEL Live Chat: 4.5/5.0 (92%) Email: 4.2/5.0 (84%) Phone: 4.1/5.0 (82%) BY AGENT (top performers) @sarah: 4.7/5.0 (120 ratings) @mike: 4.5/5.0 (95 ratings) @lisa: 4.4/5.0 (88 ratings) LOW SCORE ALERTS ⚠️ @tom: 3.8/5.0 — common complaint: slow response time ⚠️ Billing category: 3.9/5.0 — refund process too complex RECOMMENDATIONS 1. Coaching session for @tom on response speed 2. Simplify refund workflow (top driver of low scores)

Required Tools

Zendesk

Slack

Compatible Agents

Claude

Cursor

Windsurf

ChatGPT

Any MCP-compatible agent

Add to your agent

Download Skill

Or install via CLI:
$ npx skills add webrix-ai/agent-skills --skill csat-tracking

Deploy Org-wide

Provision to teams via RBAC

Identity-aware execution

Signed & verified skills

Full audit trail

Auto-bundled with required MCP servers

Use with

Free for up to 5 users

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