Ticket Routing
What this skill does
Routes incoming support tickets to the appropriate team or agent based on ticket content analysis, category detection, priority assessment, and agent skill matching. Reduces response time by eliminating manual triage and ensures tickets reach the right person on the first try.
Example
Set up ticket routing for our support team. Categories: Billing, Technical, Account, Feature Request. Priority: P1 (outage), P2 (broken feature), P3 (general), P4 (question).
Required Tools
Compatible Agents
Add to your agent
Or install via CLI:
$ npx skills add webrix-ai/agent-skills --skill ticket-routing
Deploy Org-wide
Free for up to 5 users
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