Skills

Knowledge Base Management

Manages a customer-facing knowledge base with article creation, content organization, and gap analysis. Identifies missing articles based on support ticket patterns, generates draft articles from resolved tickets, and tracks article effectiveness by deflection rate and helpfulness scores.

Lead Enrichment

Enriches incoming leads by pulling company info, contact details, firmographics, and social profiles from CRM sources like HubSpot and Salesforce. Matches leads against existing contacts, fills in missing fields, and scores them for sales readiness. Helps sales teams focus on the highest-value prospects.

Lead Scoring

Implements a lead scoring model that evaluates prospects based on demographic fit, firmographic data, behavioral engagement, and intent signals. Assigns numerical scores to prioritize sales outreach and route leads to the right team. Continuously refines scores based on conversion outcomes.

Marketing Reporting

Creates marketing performance reports by aggregating data from email, social, ads, and web analytics channels. Calculates ROI by channel, tracks campaign attribution, and identifies top-performing content. Generates executive summaries with actionable insights.

MCP Server Security Review

Performs a structured security audit of an MCP server by reviewing its source code for credential handling, data exposure risks, permission scope, transport security, code quality, and documentation. Scores each dimension, checks for common vulnerabilities (hardcoded secrets, eval injection, path traversal), and produces a review report with an approve/conditional/reject recommendation.

Network Security Group Auditor

Audits AWS Security Groups, NACLs, and firewall rules for overly permissive configurations. Identifies rules allowing unrestricted ingress (0.0.0.0/0), unnecessary open ports, unused security groups, and public-facing resources that should be private. Generates a prioritized remediation report with specific rule changes.

Performance Monitoring

Configures application performance monitoring with real-time dashboards, alerting rules, and SLO/SLI tracking. Monitors response times, error rates, throughput, and resource utilization. Sets up intelligent alerts that reduce noise while catching real issues.

Performance Reviews

Manages performance review cycles from start to finish. Generates review templates, collects peer feedback, tracks completion status, and provides calibration tools. Helps managers write effective reviews with data-driven insights from project contributions and metrics.

Pipeline Automation

Creates and optimizes CI/CD pipeline configurations for GitHub Actions, Jenkins, or other CI systems. Generates workflow files with build, test, lint, and deploy stages. Implements caching strategies, parallel jobs, and conditional deployments to reduce build times and improve reliability.

PR Automation

Automates pull request lifecycle on GitHub. Auto-assigns reviewers based on code ownership, adds labels by file paths or PR size, enforces merge rules, and posts summary comments. Reduces review bottlenecks and ensures consistent PR hygiene across teams.

PTO Management

Automates PTO request workflows including approval routing, balance tracking, and team coverage analysis. Checks for conflicts with critical deadlines or low team coverage before approving. Provides managers with visibility into team availability and PTO trends.

Release Notes Generator

Generates well-formatted release notes by analyzing merged pull requests, commit messages, and resolved issues since the last release. Categorizes changes into features, bug fixes, improvements, and breaking changes. Supports multiple output formats including markdown, Slack, and email.