Intercom MCP Server

Intercom is a customer messaging platform for support, sales, and customer engagement through conversations, tickets, and automated messaging.

Tools

Last Updated

Apr 7, 2026

What is the Intercom MCP Server?

The Intercom MCP server gives AI agents structured, permission-aware access to Intercom through the Model Context Protocol. With 22 pre-built actions, agents can read, create, and update Intercom data on behalf of authorized users.

Willow ships the Intercom MCP server as part of an enterprise control plane. Every call runs behind SSO (Okta, Azure AD), enforces RBAC and least-privilege at runtime, writes to a full audit trail, and integrates with Splunk and Loki for SIEM visibility. Connect from Claude Desktop, Claude Code, Cursor, ChatGPT, VS Code, n8n, or any custom agent. Install once, distribute org-wide, and see exactly how Intercom is being used by every AI agent in your stack.

Tools

List Contacts

List all contacts (users and leads) in your Intercom workspace with pagination. Returns basic contact information including name, email, role, and timestamps. Use 'starting_after' parameter to paginate through large result sets. Contacts represent both identified users and anonymous leads.

Search Contacts

Search for contacts using advanced filters and queries. Find contacts by email, name, role, custom attributes, tags, or any contact property. Supports complex queries with operators like equals, contains, greater than, etc. Use this when you need to find specific contacts matching criteria. Returns paginated results with full contact details.

Get Contact

Retrieve detailed information about a specific contact by their Intercom ID. Returns complete contact profile including email, phone, name, role (user/lead), custom attributes, tags, companies, location data, and activity timestamps. Use this when you have a contact ID and need their full details.

Create Contact

Create a new contact (user or lead) in Intercom. You can create a contact with email, phone, name, custom attributes, and other properties. Use 'role' to specify if this is a 'user' (identified) or 'lead' (anonymous). Set 'external_id' to link with your system's user ID. Returns the created contact with assigned Intercom ID.

Update Contact

Update an existing contact's information by their Intercom ID. You can modify email, phone, name, role, custom attributes, and other properties. Changes are merged with existing data. Use this to keep contact information current or add/update custom attributes. Returns the updated contact object.

Archive Contact

Archive a contact to remove them from your active contacts list. Archived contacts don't count toward your contact limits but can be unarchived later if needed. Use this for inactive or churned customers. The contact's data is preserved. Returns the archived contact object.

List Companies

List all companies in your Intercom workspace with pagination. Companies represent organizations that contain multiple contacts. Returns company information including name, company_id, plan, size, website, and custom attributes. Use this to browse through all companies or export company data.

Get Company

Retrieve detailed information about a specific company by its Intercom ID. Returns complete company profile including name, company_id, plan, website, industry, employee count, monthly spend, and all custom attributes. Use this when you have a company ID and need full details.

Create Company

Create a new company in Intercom. Companies represent organizations and can be associated with multiple contacts. Provide company_id (your unique identifier), name, and optionally plan, size, website, industry, and custom attributes. Returns the created company with assigned Intercom ID.

Update Company

Update an existing company's information by its Intercom ID. You can modify name, plan, size, website, industry, and custom attributes. Changes are merged with existing data. Use this to keep company information current or track changes in plan/size. Returns the updated company object.

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Set Up Your Intercom MCP Server in Minutes

Add the following configuration to your MCP client. Authentication is handled via OAuth. Compatible with Claude Desktop, Claude Code, Cursor, ChatGPT, VS Code, n8n, and any MCP-compatible agent.

Claude Desktop

claude_desktop_config.json

{
  "mcpServers": {
    "willow-intercom": {
      "type": "http",
      "url": "https://<org>.mcp-s.com/mcp/mcp/intercom"
    }
  }
}

Cursor

.cursor/mcp.json

{
  "mcpServers": {
    "willow-intercom": {
      "type": "http",
      "url": "https://<org>.mcp-s.com/mcp/mcp/intercom"
    }
  }
}

Claude Code

CLI

claude mcp add willow-intercom --transport http https://<org>.mcp-s.com/mcp/mcp/intercom

n8n

HTTP Request Node

{
  "url": "https://<org>.mcp-s.com/mcp/mcp/intercom",
  "method": "POST"
}

Or click "Install with Willow" above to set up automatically with SSO and RBAC preconfigured.

Enterprise Governance for Intercom

Willow adds the layer Intercom and every other SaaS doesn't ship out of the box: every call runs behind SSO (Okta, Azure AD), enforces RBAC and least-privilege at runtime, writes to full audit logs, and detects shadow AI usage across your stack. One MCP gateway. Any agent. Every tool.

Intercom MCP Server FAQ

What is the Intercom MCP server?

The Intercom MCP server is a Model Context Protocol implementation that lets AI agents like Claude, Cursor, and ChatGPT read and write Intercom data through a standardized interface. Willow hosts and governs this server so enterprises can roll it out without a security review backlog.

How is Willow's Intercom MCP server different from the official one?

The official Intercom MCP server is scoped to a single user's account and does not include enterprise governance. Willow's version adds SSO, RBAC, audit logging, shadow AI detection, and centralized control over which actions agents can take across the entire org.

Which AI clients work with the Intercom MCP server?

Claude Desktop, Claude Code, Cursor, ChatGPT, VS Code with MCP support, n8n, and any custom agent built with OpenAI Agents SDK, LangChain, Vercel AI SDK, or Anthropic SDK.

Is the Intercom MCP server secure? How does Willow handle authentication?

Every call runs behind your existing SSO (Okta, Azure AD). Per-user OAuth scopes the agent to exactly what that user can do in Intercom, nothing more. No credentials reach the LLM. Every action writes to an audit trail.

Can I limit which Intercom actions agents can take?

Yes. Willow lets you scope agents to specific actions, specific projects, or specific environments. Toggle actions on or off in the dashboard, or enforce policy via infrastructure-as-code through GitHub.

How do I detect shadow Intercom MCP servers in my org?

Willow's browser extension and discovery service surface unmanaged MCP servers, skills, and AI agents across the org. If a developer installed an unapproved Intercom MCP locally, you'll see it.

What does the Intercom MCP server cost?

Pricing depends on org size and deployment model (SaaS, dedicated cloud, self-host). See withwillow.ai/pricing or contact sales for a quote.

How do I install the Intercom MCP server with Willow?

Install via the Willow Connect Panel in one click, or paste the JSON snippet above into your Claude Desktop, Cursor, or Claude Code config. SSO and RBAC inherit from your existing Willow setup.